Privacy Policy

Who We Are

Our website address is: https://gofermentor.com. GOfermentor LLC manufactures automated winemaking equipment including fermentation systems, wine storage solutions, blending instruments, and related accessories.

What Personal Data We Collect and Why

When you place an order or contact us, we collect your name, email address, phone number, shipping address, and billing information. This data is used solely to process your order, provide customer support, and communicate about your purchases.

Contact Forms

When you submit a contact form or use our AI chat support, we collect the information you provide (name, email, message content). This data is used to respond to your inquiry and is retained for customer service purposes.

Cookies

Our website uses cookies to maintain your shopping cart, remember your login session, and improve your browsing experience. You can control cookie settings through your browser preferences.

Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., YouTube videos). Embedded content from other websites behaves in the exact same way as if you visited the other website directly. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.

How Long We Retain Your Data

Order and customer account information is retained for as long as necessary to fulfill our business and legal obligations. Contact form submissions and chat transcripts are retained for up to 2 years for customer service purposes. You may request deletion of your personal data at any time by contacting us.

Who We Share Your Data With

We do not sell your personal information. We share data only with payment processors to complete transactions, shipping carriers to deliver your orders, and our AI support provider (Anthropic) to power our chat assistance. All third parties are bound by their own privacy policies.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at tech@gofermentor.com or call (877) 377-5359.

Contact Information

GOfermentor LLC
Email: tech@gofermentor.com
Phone: (877) 377-5359
Website: https://gofermentor.com